MasterWorks Automotive & Transmission

Patrick D 3 months ago

My car engine appeared to have died and it required diagnostic testing to confirm this. The communication between us was superb and I was aware of the procedure and the time-line. The diagnostic tests determined that the engine had died and they provided an estimate for the repairs. They also waved the cost for the diagnostic tests, even after I was unable to utilize their services. I was very pleased and grateful for their expertise, professionalism, integrity and kindness 😊 Masterworks easily earned 5 🌟

Thomas Pokabla II 4 months ago

Could not speak more highly about the professionalism and quality of inspection I received at Master works Automotive for our Jeep liberty. The car was having obvious difficulties and they were quick to get us in for evaluation and an assessment of the difficulties with the vehicle. Staff such as Nate and Jason were extremely helpful in helping me to determine the best course of action for our vehicle and went above and beyond in trying to help us out with our situation. Extremely professional, yet personal and very helpful in every step of the process for us. If there was a way to rate with six stars, I would do so.

Janet Hallmark 5 months ago

My experience here was mostly positive, though the communication about timing could improve. I came in for brake fluid replacement and expected it to be done quickly, but it took longer than estimated. They explained there was an unexpected inspection needed due to moisture levels in the system. Once finished, the braking felt more responsive and consistent. The technician also showed me the old fluid condition, which helped me understand why it needed replacement. Waiting area was decent, and staff remained polite even during delays. Work quality seems solid so far.

Hayley 5 months ago

Do yourself a favor and do not come to this mechanic unless you want people who clearly don’t know how to fix vehicles ruin your car and make you pay for the damage that they caused. Here is my experience: I called this business regarding a rear brake job I knew I needed based on reports from two other mechanics. They said they could do it, but that they required me to have a brake “inspection” for $70 that would be applied to the job if I proceeded with the service. That was the first red flag since the website clearly states that they do free inspections. Second red flag was that I was required to drop the car off for essentially the entire day for them to just look at the brakes however they told me that they would be able to do them the same day after they did their inspection. On the paperwork when I dropped off the vehicle I requested it to be done by noon. Noon came around and I still had not heard from the company. I called them and they said that they were just finishing up with the inspection and someone would be in touch soon. Nobody called. I received a text with a link to an inspection stating I needed the brakes and two other expensive jobs. When I called and spoke t

Cheryl Nimrod Edited 8 months ago

Rating is 10+++. Jason and Nate were extremely nice, did not use any pressure tactics, were very transparent with photos (sent to my phone) and kept me informed. I felt they were very reliable and honest and I will trust them with my car for any future needs. As a woman, honesty, transparency and respect go a long way in making me feel comfortable. And as a side note, due to the storm, I requested picking up my car at a later date which they totally understood and Nate assisted in helping me move the car. Both individuals were very pleasant to deal with. I left knowing I found the right mechanics for my car.